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Merchant accounts

merchant account is a type of bank account that allows businesses to accept payments by payment cards, typically debit or credit cards.

You can apply for a merchant account through your bank or you can apply through different payment gateway providers.

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Amend your bookings

There are many reasons why you might want to amend a booking – your customer may want to change the dates they’re staying, the duration of their stay or how many party members are coming.

You must firstly log into your Anytime Account. Once you have done this you should then click on ‘Bookings’.

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Emails and the email sequence

Go to SETUP > DOCUMENTATION > EMAILS

These are several email types that fire out along your customers’ booking journey with you. Below is the email sequence.

We’ve provided a basic template for each email, but you might want to change the wording to make it fit with the style of you and your business. Both the email and the document sections are changed or added using a WYSIWYG (What You See Is What You Get) editor.

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Categories

‘Category’ is the top level booking configuration.

Here you need to define the type of accommodation you are selling – for example, self-catering cottages, apartments, camping & touring, glamping and/or bunkhouse.

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Applying a booking alias

If you want to add a Booking Alias to a booking, for example ‘Helston Scouts’ or ‘Gumball Rally’ (instead of a leader’s name), you can do so once the booking has been made.

Find the booking you want to amend under ‘Bookings’.

Click on the ‘Make Changes’ button at the top right of the screen.

Underneath the ‘Booking Ref’, you will see ‘Alias’. Click on N/A and the field will become a white free field for you to edit as you like.

Click on ‘Save Changes’ at the the top right of the screen and your new alias will be applied to the booking.

 

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Booking reference numbers

The standard booking reference number sequence used by anytime booking is 001, 002, 003 etc.

However, you are able to tell the system to use a different format for your booking references if you want to.

NB. You must set the reference format before you make any bookings (even test bookings) as the system will not be able to change the reference format once you have bookings recorded in the database.

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Booking agents

booking agent can be someone that advertises your business for you and makes bookings on your behalf. A typical booking agent will charge a percentage of the total booking cost as a fee.

When you enter a new booking, you can record it against a booking agent and add in the booking reference number given to you by your agent. This helps you to search for the booking in the bookings list.

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Party details

You can define what information you want to obtain from your guests when they make their booking. This is the information collected at stage two of the booking process.  Go to Setup > Configuration > Party Details.

 

 

Select your Category and Unit.

By default, the system will not collect all of the details of all the party members. ‘Main Party Member Only’ will be pre-ticked as will the title, first name, last name and phone number tick boxes. Adjust the settings as you wish.

If you un-tick ‘Main Party Member Only’ at the top of the page, this will mean the party details will be asked for each party member you’ve set up under ‘Party Members’.

Car registrations: this is the field you should use to log your guests’ car registration numbers. You do not need to create a free-field add-on to collect this data! If you have an integrated barrier system with IDS, this is the data that the ANPR camera (automatic number plate recognition) reads to allow your guests access to your site.

You also have the option here to collect medical requirements, emergency contact numbers, nationality and so on. If you enable any of these fields your customer will be presented with a free-field in which to give their answer in the booking process. You can make these mandatory fields if you like.

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Party members

Set up your Party Members (optional) if you want to collect more information about who is in the party when they make a booking. By introducing party members to the booking process you can see how many adults, children and infants are coming to stay. You are also able to charge per person using this feature.

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Unit settings

A unit is a rentable unit – e.g. a type of pitch e.g ‘grass’ or ‘hardstanding’, alternatively a cottage, an apartment, a static caravan, a glamping pod, a beach hut, a yurt etc.

‘Sub units’ are used more in camping parks and are typically the individual pitches which are placed under the type of pitch.

Once you have created your categories, you can set up your units and any ‘sub-units’ below them and dictate the rules that apply to them both ‘online’ – i.e. what the customer can see –  and in the ‘admin area’ – i.e. in the back office, which only you can see.