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Out of date browser

Sometimes the customer’s experience on web pages will vary depending on what version of their browser they are using.  Since 20th May 2016, we have introduced an advisory message on all of our customer-facing booking pages when it detects an out of date browser being used.

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Pitchup.com troubleshooting

How does the Pitchup.com API work?

Pitchup.com pushes all the booking data to Anytime Booking.  When the very last available pitch is booked, Anytime Booking will send a message to Pitchup.com to reduce the availability on the synced unit and pitch type to zero.  This will stop any further bookings being accepted for that pitch type from Pitchup.com

Please note: if you take a direct booking onto Anytime Booking, which is synced with Pitchup.com, we would recommend that you log into your Pitchup.com account and double check your availability levels.

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Refresh availability

When changes are made to your system set-up, eg. changes to rates, you will be prompted to refresh your availability. This tells your website widgets and the back office that something has changed. Refreshing the availability is a way to manually update your booking system and to tell your website-facing widgets to display the updated information.

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Why is my availability calendar showing grey areas?

If you find a unit is showing grey areas on the Availability Chart it may be due to unconfigured rates. You can check this by navigating to Setup > Rates > Daily/Weekly/Short Breaks.

Select the affected unit, and check there is a date band covering the area which showed as grey on the chart. If there is no band you can create one by clicking on the ‘Add Rate’ button. Once the details have been entered click ‘Add’ then refresh the availability. It should now display as green on the chart.

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My customer didn’t receive their email confirmation

You may be contacted by a customer to say that they haven’t received a confirmation email. This can happen for a number of reasons:

1- The email was sent but has been sent to their spam box

2- The system tried to send the email but the customer’s inbox was full

3- Their email provider was experiencing difficulties at the time of send

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Support button

Do you have a query?  Click the big, green Support Button on the left hand side of your screen.  This will get the quickest response to any message or feedback.  If you have a specific query, don’t forget to put in all the relevant information so we have an idea where to look on the system.  

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SagePay error codes

Sometimes a payment is unsuccessful and you’ll get an error message. To find out what an error message means click on it to find an explanation and solution.

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My online calendars are not updating

If you have made a change to your system set-up then you may have forgotten to update your availability. Go to Tools then Refresh Availability, scroll through your unit list and refresh the unit/s you have changed (they should be highlighted in pink).

If you haven’t made any changes to your set-up or have made a booking and it isn’t showing online, try refreshing as detailed above and submit a support ticket so that we know to investigate further.

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My Add-ons are not appearing

Does your add-on have a date range and a rate applied to it?

The most common reason for an Add-on not displaying is that you haven’t set up a date and price for it. Each Add-on must have a date range to know when it should display. You can add a rate and date from the Add-on screen by double clicking on your chosen Add-on and inputting a date and price against it in the relevant tabs.

If you would like to hide a zero cost from showing then check the “visible but hide cost” option on the Add-on set-up page.

Are your add-ons applied to the correct units?

Another reason could be that you have only set the Add-on to display on one unit type. Open the Add-on by double clicking on it and select the relevant units on the units tab.

 

To update your add-ons go to:  Set-up> Configuration> Add-ons

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There are too many search results on my website

If your search widget is showing too many ‘close matches’ for your liking, it may be because your search is looking for too many alternative days + or – the dates on which your customer is searching.

You can define whether you would like the returned search results to be either ‘exact matches’ or ‘exact and close matches’.