Email Delivery

There are three options for email delivery: default, email forwarding and dedicated delivery.



You can have multiple users within your account, defined either as Staff, Housekeepers, Owners (agency only) and Suppliers (agency only).


Agency Module (New)

If you have our Agency Module enabled on your account, you can locate the ‘Agency’ area in the top navigation bar of your account once you’ve logged in.


Booking Notification

If you would like to be notified by email when a customer has made an online booking or made any further or balance payments, you can switch on Booking Notification by going to Your Account and Account Settings.


Owner/Housekeeping Notifications

Owner/Housekeeping Notifications

If you are an agency, you are likely to have owners and/or housekeepers of the properties you may wish to notify when you’ve received or cancelled a booking. This article explains at which point the owner notification is sent;

Telephone Bookings: you are asked at the end of the booking process with a tick box.
Online Bookings: the owner and housekeeping notifications are never automatically sent. You will check the booking is OK, proceed to the bookings list, click on the booking and click the notify owner or housekeeping button.


Unit Availability Report

The Unit Availability report allows you to see which units and (sub-units if you are selling pitches) are available within a specific date range.


Copying rates from one unit to another

Copying Rates

To copy rates from one unit to another click on the ‘copy rates to another unit’ button at the top of your finished tariff. The pop up below will appear. Choose which unit you want to copy the current tariff to. If you are copying between tariffs make sure you have created the target tariff before you try to copy the rates.

Please note: Copying rates over to another unit, when you’ve already put in rates for it, will permanently overwrite the rates you put in for that unit previously. So please use this super quick fix with caution!


Weekly Rates by Party Size

Adding Party Size Pricing Conditions

You may want to set ‘party size pricing conditions’ when adding your weekly rates. For example, you may want to charge a a weekly rate dependant on the number of people coming on the holiday.

You can create a weekly price for 1 person booking = your price, 2 people booking = your price, 3 people = your price and so on.  Then, you can set ‘ANY’ to the value above all the party member conditions.

Please note: if you leave a gap in the party member number, let’s say you had 2 people = £50 and then 4 people = £100, and then you made a booking for 3 people, this will look at any appropriate bands below it’s current value.


Adding Rates

Chose from one of the following types of rates:

Daily (most popular and flexible!)

Daily rates are the quickest and most flexible way of adding your rates. We highly recommended setting up your accommodation using daily rates. Read more here. 

Weekly and Short Breaks 

A traditional way of setting rates. Weekly and short breaks are rigid set date ranges. Read more here. 

Please note: When choosing which rates to use, choose either daily or weekly and short breaks. 

Pricing for time-based units

When you are creating pricing for your activity, you are setting a price on the unit and the party member. For more information on how to set this, read our article here. 

Copying Rates from one unit to another

A super quick way of copying rates from one unit to another. Just remember that this will override any previously pricing you may have had previously. Use with caution! Read more here.