Known Issues affecting Third Party Integrations as of 25 April 2014

Remember the Heartbleed Bug?  Everyone merrily updated their security settings (including us) to ensure the security of online data.  This has caused some communication issues and a few Third Parties have since had some trouble understanding each other.  Everything is still secure, but the encrypted data is causing a bit of confusion out there in Techy world.

On Tuesday our SSL provider, a Third Party called ‘GoDaddy,’ updated our SSL certificate. The certificate is a security document attached to our server, which safeguards online communications with an encrypted connection.  This helps us to talk to third party integrations in a secure way, just like padlocking a suitcase full of information before sending it by airmail.

Who does it affect?

The GoDaddy update on Tuesday 22nd April 2014 caused some connection issues with Pitchup.com bookings and the payment gateway providers; CardSave, Payment Sense and Realex Payments.

What is Anytime Booking doing about it?

We investigated thoroughly and temporarily turned off the authentication process (that checks who we are) to allow our Third Party’s to communicate again.  This is still a secure communication as our third party providers have us logged as a secure website to trust, so it’s fine for a temporary fix.

We are moving to a new SSL Certificate provider, Thawte, which will guarantee successful communications and will save any confusion in future.

Important checks that CardSave, Payment Sense and Realex Payments customers should do;

There was an outage between 22 April 2014 at 08:28 BST to 24 April 2014.

If you use these payment gateways, your customer’s payments would have been successfully received but they may not have received a payment receipt from you.  We recommend taking a quick look at those bookings and resending the receipt if required.

To ensure your customers get a receipt;

  1. Once you’ve received an online booking, have a look at your payment gateway portal just to double check the payment has been successful.
  2. Go back to the booking in your Anytime Booking account and delete the payment entry.  It’ll say ‘Not Paid’ if it hasn’t been recorded properly.
  3. Re-enter the payment record and mark it as paid.  Your customer will then receive a payment receipt from you.

Please note that some Payment Gateways are very sensitive to SSL certificate changes and until the new SSL provider is in place, you may experience the same issues.

Important action that Pitchup.com customers should take;

There was an outage between 22 April 2014 at 08:28 to 24 April 2014 at 13:20 BST.

If you have received a Pitchup.com notification via email during this outage please manually enter these bookings into your Anytime Booking account because the breakdown in communication will have prevented Pitchup.com telling us about these bookings.

We apologise for any inconvenience caused by the communication issues to third party integrations caused by the security updates but rest assured everything has continued to remain secure throughout this process and we are continuing to work hard during the changes to get everything back on an even keel.  If you have any questions about the Payment Gateway receipts or the Pitchup.com bookings please feel free to get in touch.

Wendy Radford-Gaby
Managing Director, Anytime Booking.

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