If no payment is received, the system will automatically cancel the booking on your behalf.
Version 3.1.2 onwards will allow you to choose whether you would like to receive a booking if the payment failed.
Currently, if a booking was made online but the payment failed, the booking is marked as ‘provisional’ in your back office. You are informed of the reason, which is usually due to a mismatch of addresses, a failed security check or simply that the browser closed before completing. This allows you to either chase the payment over the phone from the customer or the customer can log in and make a second attempt at paying.
A few of our users have requested that this part of the online booking process changes – so that if a payment fails for whatever reason, the booking is silently cancelled.
Allowing a 6 hour window before the booking is silently cancelled, gives enough time for the payment gateway to come back with a record of successful or unsuccessful payment.
Whilst the booking is in a pending state (awaiting a response from your payment gateway), the booking will appear on the availability chart in grey and you will be unable to made any further bookings to the unit the payment status has been updated.
This is a setting that we manage and if you would like the facility to stop bookings being made if a payment fails, let us know by emailing firstname.lastname@example.org.