Sending text messages to your customers couldn’t be simpler. You can either send a one off message within the booking details pop up under the communicate tab, or automate a text message to send out before or after their stay.
To check whether you have Text Messing enabled on your account
Go to Setup > Documentation > Text Messaging (SMS). Here you’ll see the total number of text message credits you have available to use.
If it’s not enable, you’ll need to contact a member of our team through email or over the phone to enable this your account. Once we have done this for you, you will receive 50 free credits (each credit is equivalent to one text). You can purchase more credits on the text messaging setup page.
Send a one off text message to a specific booking
To send a text message manually to a customer all you need to do is open up their booking, go to the communication tab and enter a mobile number (this will be pre-defined if it is already logged onto the booking). You can then type out your text message (Please note: you can only use a maximum of 160 characters). Once you have entered the message, you can press send and your customer will then receive a text with the subject line of ‘Your Booking’.
Automate Text Messages
You can also set up automated text messages to send to your customers. Once your account is enabled you can configure this on the Text Messaging page (Setup > Documentation > Text Messaging). Similarly to the pre-arrival email, you can pick the specific category/unit as well as how many days prior you want the text to be sent out. You can also add tokens to the text messages (please note: the tokens you can use are limited). An example of this is shown below:
How much does text messaging cost?
Please note: After you’ve used your 50 credits each credit will cost 7p + VAT. These can be bought in multiples of 100. To purchase credits please contact us at firstname.lastname@example.org
The credits are dependant on where the mobile phone is registered. Below is a list of countries and their credit values.
Bosnia & Herzegovina
Isle of Man