Booking agents

booking agent can be someone that advertises your business for you and makes bookings on your behalf. A typical booking agent will charge a percentage of the total booking cost as a fee.

When you enter a new booking, you can record it against a booking agent and add in the booking reference number given to you by your agent. This helps you to search for the booking in the bookings list.

Party details

You can define what information you want to obtain from your guests when they make their booking. This is the information collected at stage two of the booking process.  Go to Setup > Configuration > Party Details.

 

 

Select your Category and Unit.

By default, the system will not collect all of the details of all the party members. ‘Main Party Member Only’ will be pre-ticked as will the title, first name, last name and phone number tick boxes. Adjust the settings as you wish.

If you un-tick ‘Main Party Member Only’ at the top of the page, this will mean the party details will be asked for each party member you’ve set up under ‘Party Members’.

Car registrations: this is the field you should use to log your guests’ car registration numbers. You do not need to create a free-field add-on to collect this data! If you have an integrated barrier system with IDS, this is the data that the ANPR camera (automatic number plate recognition) reads to allow your guests access to your site.

You also have the option here to collect medical requirements, emergency contact numbers, nationality and so on. If you enable any of these fields your customer will be presented with a free-field in which to give their answer in the booking process. You can make these mandatory fields if you like.

Party members

Set up your Party Members (optional) if you want to collect more information about who is in the party when they make a booking. By introducing party members to the booking process you can see how many adults, children and infants are coming to stay. You are also able to charge per person using this feature.

Unit settings

A unit is a rentable unit – e.g. a type of pitch e.g ‘grass’ or ‘hardstanding’, alternatively a cottage, an apartment, a static caravan, a glamping pod, a beach hut, a yurt etc.

‘Sub units’ are used more in camping parks and are typically the individual pitches which are placed under the type of pitch.

Once you have created your categories, you can set up your units and any ‘sub-units’ below them and dictate the rules that apply to them both ‘online’ – i.e. what the customer can see –  and in the ‘admin area’ – i.e. in the back office, which only you can see.

Changing your password, adding users and setting access levels

Each time you visit your company’s control panel URL (which will be bookmarked on your PC/MAC) you will be prompted to log in with a username and password. Once in, you will be able to log out at will or, after a period of inactivity, you will be logged out automatically. You can change passwords and user access levels if you wish.

There are too many search results on my website

If your search widget is showing too many ‘close matches’ for your liking, it may be because your search is looking for too many alternative days + or – the dates on which your customer is searching.

You can define whether you would like the returned search results to be either ‘exact matches’ or ‘exact and close matches’.  

Best browsers for optimum use

 

To get the best out of your cloud-based Anytime Booking system, we favour two particular internet browsers, Google Chrome or Firefox. Both are available to download for free online. This will ensure that all the features will work correctly as designed when we make use of HTML5 and CSS3 technologies.

The customer facing part of the booking system is compatible with all browers and mobile devices.  However, if a customer is using Internet Explorer 7 or below, a message will appear, prompting the customer to upgrade to a newer version.

It is recommended that you bookmark your back office URL when you access it, in order to make it easier to access in the future. Your URL will likely be https://yourcompanyname.anytimebooking.eu/back_office.

 

Monthly availability calendars widget

What is a calendar widget?

The word widget is a generic term for a bit of self-contained code that displays a program, or a piece of a program – in this case your availability calendar.

An availability calendar enables you to show potential guests when your holiday accommodation is available for rent and when it is already booked out.

Make a new booking

New Booking is a mirror image of the customer facing booking screen seen on your website.  However, through New Booking in the back office you will have more options to amend the booking, apply discounts, insert or create additional add-ons, internal notes and much more.